Fulfillment Specialist
Full Time • Houston, TX
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
About LegalEASE
LegalEASE provides legal insurance benefits to employers and employees nationwide. For more than 50 years, we’ve set the industry standard for exceptional service and member support. Our team is committed to delivering high-quality, accurate, and timely service in a professional and people-centered environment.
LegalEASE provides legal insurance benefits to employers and employees nationwide. For more than 50 years, we’ve set the industry standard for exceptional service and member support. Our team is committed to delivering high-quality, accurate, and timely service in a professional and people-centered environment.
We are seeking a highly organized, detail-oriented Enrollment & Fulfillment Specialist to join our Administration Department. This role is essential to ensuring that members receive accurate enrollments, timely fulfillment packets, and exceptional service—especially during high-volume periods.
Position Summary
The Enrollment & Fulfillment Specialist is responsible for processing member enrollments, managing fulfillment and shipping of policy packets, and maintaining secure and accurate member data. This is a high-volume, detail-intensive role that includes administrative processing along with hands-on shipping, packing, and fulfillment responsibilities. The ideal candidate thrives in a fast-paced environment, is committed to accuracy, and maintains professionalism in all internal and external interactions.
The Enrollment & Fulfillment Specialist is responsible for processing member enrollments, managing fulfillment and shipping of policy packets, and maintaining secure and accurate member data. This is a high-volume, detail-intensive role that includes administrative processing along with hands-on shipping, packing, and fulfillment responsibilities. The ideal candidate thrives in a fast-paced environment, is committed to accuracy, and maintains professionalism in all internal and external interactions.
Key Responsibilities
- Process fulfillment packets, policy documents, and high-volume outbound shipments.
- Complete enrollment updates including adds, drops, changes, and verifications.
- Maintain accurate enrollment and fulfillment data using MS Excel or similar tools.
- Verify member information and process refunds as required.
- Manage incoming returned mail and ensure corrections are completed promptly.
- Work with urgency and accuracy to meet internal processing and fulfillment goals.
- Communicate clearly, professionally, and enthusiastically with internal/external stakeholders.
- Build strong, long-term relationships with members, clients, and colleagues.
- Respond to all phone messages and emails within 24 hours/same day.
- Research enrollment or payment issues and provide timely resolution.
- Identify improvements to enhance service levels and process efficiency.
- Take ownership of tasks and ensure follow-through and completion.
- Maintain a deep understanding of LegalEASE systems, workflows, and policies.
- Provide backup support to Administration and other departments during outages or high-volume periods.
- Perform other duties as assigned.
Qualifications
Required
Required
- Meticulous attention to detail with strong accuracy in data processing
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- High level of professionalism and discretion
- Proficiency in Microsoft Office Suite, especially Excel and Word
Preferred
- Bachelor’s degree
- Shipping, fulfillment, warehouse, or mailroom experience (packing, labeling, bulk mailing)
- Experience working in a high-volume or production-like environment
- Comfort with physically demanding tasks such as lifting, carrying, and prolonged standing
- Prior experience in benefits, insurance, or administrative operations
- Strong organizational ability with efficiency in handling repetitive tasks
Work Environment
This role operates in a clerical office setting and regularly uses computers, phones, printers, scanners, and shipping equipment/materials.
Physical Demands
This role operates in a clerical office setting and regularly uses computers, phones, printers, scanners, and shipping equipment/materials.
Physical Demands
- Regularly requires speaking, hearing, and extended periods of computer work
- Frequently requires standing, walking, bending, reaching, and handling fulfillment materials
- Must be able to lift, move, and carry boxes weighing up to 30–40 lbs on a regular basis
- May require prolonged standing or packing during peak fulfillment seasons
Schedule & Hours
- Full-time, non-exempt position (OT eligible)
- Expected 40–50 hours per week
- Work hours fall between 7:00 AM – 7:30 PM, 8 hour shift determined with the Director
- Overtime—including some weekends—is expected during peak seasons, with advance notice
- Includes company-paid holidays, personal days, sick days, and vacation days
Travel Requirements
- Less than 10% travel may be required
Work Authorization & Security Clearance
A criminal background investigation is conducted on all Legal Access Plans employees. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.
AAP/EEO Statement
Legal Access Plans is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
A criminal background investigation is conducted on all Legal Access Plans employees. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.
AAP/EEO Statement
Legal Access Plans is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation: $19.00 - $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
🌟 Join the LegalEASE Team
Empowering people. Protecting futures. Building careers.
At LegalEASE, we’re on a mission to make legal help accessible, compassionate, and high-quality — for every member, every time. As one of the nation’s leading providers of legal plan benefits, we support millions of members with guidance, coaching, and access to experienced attorneys through our trusted network.
💙Our Mission
To become the premier provider of legal plan benefits by providing extensive support, coaching and access to experienced attorneys in the highest quality manner, while holding true to our principles, values and goals as we grow.
⚖️Who we are
LegalEASE, a Legal Access Company, partners with employers across the nation to offer robust Legal Insurance Plans that simplify life’s most complex challenges.
Through our easy-to-use legal service platform, members receive personalized support from dedicated Advocates who guide them every step of the way.
Since 1971, we’ve led the industry in legal benefits innovation—recognized nine times by Inc. Magazine as one of America’s Fastest-Growing Private Companies (2011–2024).
Today, we proudly serve 10 million members with a network of 20,000+ providers — and growing.
💜 Life and Culture
Our culture is the heart of who we are.
We believe that when people feel supported, respected, and inspired, they do their best work.
At LegalEASE, you’ll join a diverse, mission-driven team that values:
- Collaboration — we work together to create real impact.
- Innovation — we encourage creativity and continuous improvement.
- Community — we give back through our outreach and volunteer programs.
- Balance — we promote well-being, growth, and flexibility.
“We’re not just helping people with legal issues—we’re helping them move forward with confidence.”
— LegalEASE Team Member
🌟 Our Guiding Principles
- Create a customer focused work environment by providing your coworkers with the same level of service, respect and dignity you would a member.
- Embrace diversity as an essential component in the way we do everything.
- Apply the highest standards of excellence in the credentials of our Providers, level of service and processes we use daily.
- Help each member individually and ensure that everything you do is in the interest of the member.
- Contribute positively to our industry, community and our environment.
- Recognize that productivity is essential to our profitability and future success.
🚀 Why LegalEASE?
We’re more than a workplace — we’re a community built on purpose and growth.
When you join LegalEASE, you’ll experience:
- Meaningful work that helps millions of people each year.
- A supportive team environment that values your voice and ideas.
- Professional development opportunities through our Leadership Academy and training programs.
- Competitive pay, benefits, and a culture that celebrates success.
If you’re ready to build a career with impact and join a team that’s redefining legal access—LegalEASE is the place for you.
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Growth and Career Advancement
At LegalEASE you are empowered to lead and be an active participant in your career growth with various coaching and mentoring opportunities.
Health and Wellness
Our benefits are designed to support you and your family and also build and promote a balanced approach to health and wellbeing. We offer a competitive benefits package with traditional benefits including medical, dental, vision, 401k and Life Insurance.
Compensation
We offer competitive compensation as well as a handsome company 401K match, holiday pay, Legal Plan, medical expense card and additional supplemental voluntary insurance plans that cater to the needs of our diverse team.
On-Site Amenties
Amenities include free Fitness Center, On-site Cafe, Outdoor Seating Lounge, Temperature-controlled walkway, Lunch Drop, Secured Parking, Car Detailing.
PTO
We value and encourage having a good work/life balance and want to make sure that our employees have time away from work to relax and recharge with Vacation, Sick and Personal Leave options.
Flexibility
Here at LegalEASE we know that one desk doesn't fit all, and that great work happens anywhere. Our flexible approach means we have remote, hybrid and in office opportunities.