Technical Writer
Full Time • Houston, TX
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Who we are:
We are a legal access employee benefits company that makes the needs of members a priority and strives to offer them the best product and service in a personal, but professional, manner.
At LegalEASE, we consider our culture to be among our most important resources. Over the decades our team members have built our culture into what it is today — an environment for our team members to be creative and grow, have fun and be successful, and help our customers to the best of their abilities. Today, this culture is the core at our decision making and strategy.
Job Purpose:
We’re seeking a detail-oriented Technical Writer to join our team! In this role, you’ll be responsible for producing clear, accurate, and user-friendly documentation related to technical systems and processes. A major focus will be managing and completing security questionnaires for our clients by gathering and validating information across departments. You'll also help streamline documentation processes by developing templates and standardized content for future use.
What you will do:
- Manage and complete client security questionnaires by collaborating with internal teams to gather detailed responses.
- Develop templates and standardized responses for frequently asked questions.
- Create technical documentation such as user guides, process manuals, and FAQs.
- Work closely with subject matter experts to translate complex information into easy-to-understand content.
- Edit, proofread, and ensure all documentation is accurate, consistent, and aligned with company standards.
- Update and maintain existing documentation to reflect changes in systems or processes.
- Conduct in-depth research to support technical and compliance-related documentation.
- Communicate effectively with both technical and non-technical stakeholders.
- Stay up to date with best practices in technical writing and security documentation.
You will do it using your:
- Excellent verbal and written communication skills.
- Ability to take ownership of project.
- Ability to meet aggressive deadlines while maintaining a positive attitude.
- Ability to work under pressure and follow through on tasks.
- Strong organizational skills, Ardent, with an applicable sense of urgency.
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimum supervision.
- Ability to build relationships with leadership team/department heads, in order to more successfully and efficiently complete and prioritize Pricing Actuary/ Underwriter related tasks under deadline.
- Ability to maintain in-depth working knowledge of LegalEASE’s systems and processes.
Basic Qualifications:
- College Degree Required
- 2-4 years of related experience preferably with RFP
- Ability to manage multiple tasks, prioritize and meet deadlines
- Excellent, verbal, written and interpersonal communication skills
- Proficient Knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Ability to maintain a high standard of accuracy while working in a high pressure and fast-paced environment
- Creative, with attention to detail, sales savvy and marketing knowledge a plus
Our Offering:
- Culture built on Trust, Respect, and Integrity
- Environment that supports the personal drive for excellence
- Access to robust health insurance and legal benefit plans
- Training and Development opportunities
- Paid vacation
- Free Fitness Center on property
- 401 (k) Retirement plan
Work Authorization/Security Clearance:
- Candidate must have valid work authorization for the U.S.
- A criminal background investigation is conducted on every Legal Access Plans employee.
- All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
AAP/EEO Statement:
Legal Access Plans is an equal opportunity employer.
Compensation: $80,000.00 - $105,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
LegalEASE Mission Statement
To become the premier provider of legal plan benefits by providing extensive support, coaching and access to experienced attorneys in the highest quality manner, while holding true to our principles, values and goals as we grow.
Who we are
LegalEASE, a Legal Access Company, offers robust Legal Insurance Plans to employers and their employees across the nation. Through our service, members gain access to an easy-to-use legal service platform to get assistance with personal and family legal matters.
LegalEASE makes the needs of members a priority and strives to offer them the best product and service in a personal, but professional manner. We take into consideration the employee’s feelings about their legal issue and take the extra step in the attorney search process by providing an Advocate to the Member, who will remain with them throughout the entirety of their case.
Since 1971, LegalEASE has been the industry standard in legal benefits and service. For the past 50 years we have made it our mission to deliver the best service imaginable to our members.
Inc. Magazine awarded LegalEASE as one of the Top 5000 Fastest-Growing Companies in 2011, 2012, 2013, 2017, 2019, 2020, 2022, 2023 & now 2024!
We are 10 million members strong, with over 20,000 network providers, and growing.
Life and Culture
At LegalEASE, we consider our culture to be among our most important resources. Over the decades our team members have built our culture into what it is today — an environment for our team members to be creative and grow, have fun and be successful, and help our customers to the best of their abilities. Today, this culture rests at the core of our decision making and strategy.
When you join our Team, you get to work with an incredible group of extraordinary human beings passionately engaged in our mission to make a real difference in the lives of our members.
Our Guiding Principles
- Create a customer focused work environment by providing your coworkers with the same level of service, respect and dignity you would a member.
- Embrace diversity as an essential component in the way we do everything.
- Apply the highest standards of excellence in the credentials of our Providers, level of service and processes we use daily.
- Help each member individually and ensure that everything you do is in the interest of the member.
- Contribute positively to our industry, community and our environment.
- Recognize that productivity is essential to our profitability and future success.
Why LegalEASE?
We create a customer focused work environment by providing team members with the same level of service, respect, and dignity that we provide to our members. Our deeply instilled culture is personified by our team members who ensure that we have helped each and every member to the best of our abilities, and to become a company that is easy to work with.
If you want to be a part of this cohesive team with opportunities to build a successful career, LegalEASE is the right place for you.
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Growth and Career Advancement
At LegalEASE you are empowered to lead and be an active participant in your career growth with various coaching and mentoring opportunities.
Health and Wellness
Our benefits are designed to support you and your family and also build and promote a balanced approach to health and wellbeing. We offer a competitive benefits package with traditional benefits including medical, dental, vision, 401k and Life Insurance.
Compensation
We offer competitive compensation as well as a handsome company 401K match, holiday pay, Legal Plan, medical expense card and additional supplemental voluntary insurance plans that cater to the needs of our diverse team.
On-Site Amenties
Amenities include free Fitness Center, On-site Cafe, Outdoor Seating Lounge, Temperature-controlled walkway, Lunch Drop, Secured Parking, Car Detailing.
PTO
We value and encourage having a good work/life balance and want to make sure that our employees have time away from work to relax and recharge with Vacation, Sick and Personal Leave options.
Flexibility
Here at LegalEASE we know that one desk doesn't fit all, and that great work happens anywhere. Our flexible approach means we have remote, hybrid and in office opportunities.